ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• We believe belonging is essential.
• Compassion is at the heart of our work and approach.

ACRS seeks a full-time Intake Screener I in our Recovery Service department who serves as the first point of contact for individuals seeking substance use disorder (SUD) services. This role is responsible for screening clients for appointments, ensuring completion of required consents, administering urine analyses (UA) as needed, and maintaining accurate records in Epic. The position also supports billing processes by gathering required client information and assists counselors by updating and managing scheduling templates in Epic. Overall, the role ensures smooth client flow, compliance with documentation and confidentiality standards, and contributes to culturally responsive and trauma-informed care with a focus on Asian and Native Hawaiian/Pacific Islander (A&NH/PI) communities, while welcoming all clients.

***Schedule: Mon-Fri, no weekend work!

COMPETITIVE BENEFTIS PACKAGE INCLUDES:

• Pay range is between $58,400 to $63,100 annually. Can increase based on experience with possible increases after 6 months from date of hire.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off:
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

ESSENTIAL JOB FUNCTIONS:

• Conducts initial screenings for SUD services, schedules appointments, verifies client eligibility, and reviews required intake documentation. Ensures clients are prepared for services and connected to appropriate staff.
• Welcomes clients, checks them in for appointments, collects signatures for all consents, and provides guidance on policies and processes. Collects collateral documents to support SUD assessment. Arranges interpreter for intake.
• Administers UAs as requested by counselors or supervisors, follows all chain-of-custody protocols, and documents results in Epic. Submits UA supply order to the lab/ensure supply restock. Prepares UA for UPS pick-up. Ensures testing is conducted in a professional, respectful, and confidential manner.
• Accurately enters and updates client information, schedules, and group rosters in Epic. Updates counselor scheduling templates and generates reports as needed.
• Ensures accurate client registration and intake data to support billing requirements for SUD services. Collaborates with billing staff to resolve discrepancies. Helps ensure agency revenue integrity and compliance with payer requirements.
• Assists with client communications, filing, and coordination of front desk and program operations. Supports implementation of agency policies and compliance standards. May handle client/external record requests. Helps ensure smooth daily operations of Recovery Services.

POSITION QUALIFICATIONS:

• Education and Experience:
  • High school diploma or equivalent required; post-secondary coursework in behavioral health, social services, or related field preferred.
  • Previous experience in a behavioral health, medical front office, or client services role preferred.
  • Familiarity with behavioral health billing processes (Medicaid/managed care preferred).
• Cultural Humility:
  • Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
• Knowledge and Skills:
  • Fluency in Asian and Native Hawaiian/Pacific Islander language preferred.
  • Strong interpersonal skills; ability to work as a team member with clinical and support staff.
  • Understanding of trauma-informed care principles.
  • Basic knowledge of SUD services and confidentiality standards (42 CFR Part 2, HIPAA).
  • Ability to maintain professionalism when working with individuals in crisis.
  • Knowledge of billing procedures related to SUD services. Basic knowledge of ASAM, DSM-5, and ICD-10.
• Technical Skills:
  • Proficiency in Epic EHR for client registration, scheduling, group management, documentation, and counselor template updates.
  • Skilled in patient registration management, ensuring accuracy of demographics, insurance, and billing information.
  • Working knowledge of SUD billing requirements (Medicaid/managed care) to support accurate claims.
  • Strong skills in data accuracy and compliance (42 CFR Part 2, HIPAA).
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and adaptable to new software.
  • Ability to maintain rosters, UA logs, and reports to support program compliance and counselor productivity.
• Additional Requirements:
  • Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy. If using personal vehicle, must have current auto insurance. Staff are expected to use an agency vehicle for work-related travel whenever available.
  • Follows all agency policies and procedures as outlined in the Employee Handbook.

WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.

Work is performed in person in the office. The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact ...@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.